At Uniqcreatives ("we" and "us") is the operator of (uniqcreatives.com) ("Website"). By placing an order through this Website you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually
1. General
Subject to stock availability. We try to maintain accurate stock counts on our Website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Worldwide Shipping cost is applicable as per the shipping provider.
3. Returns
3.1 Return Due To Wrong/Damaged Order Delivered
Uniqcreatives will happily accept returns due to damaged, wrong product, quality issues. You will have to contact us via available contact channels. Once your return is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Shipment Time (Non-Customized Products)
We generally ship the orders as soon as possible: Regular Order (3-5 Days), Custom Orders (Within 5-7 Days after sample approval)
4.2 Change of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.3 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact us for the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the Website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments are subject to the respective national laws, Additional fees can be levied on the package upon arrival in the destination country.
8. Cancellations
We can entertain the cancellation request when:
(1) Order in Approval state.
(2) We haven't started working on it.
(3) Non-Customized & Unshipped.
Contact us within 24 Hours to request for cancellation, modification. We do not entertain any cancellation request mainly after logo printing job
9. Customer service
For all customer service inquiries, please email us at uniqcreatives101@gmail.com
